OMZOR creations
How refunds are handled for quotes, custom services, subscriptions, and digital deliverables.
Last updated: August 25, 2026
This Refund Policy applies to purchases from OMZOR creations, including custom development, design, consulting, maintenance, support, subscriptions, and digital deliverables.
Because many services involve custom planning, reserved time, and work created specifically for a client, refund eligibility depends on the type of purchase and the stage of the project.
Deposits and milestone payments for custom projects are generally non-refundable once work has started, because they reserve production time and cover discovery, planning, design, development, or management work already performed.
If you cancel before work begins, we will review the payment and may issue a full or partial refund after deducting any non-recoverable costs, payment fees, or administrative work already completed.
For recurring maintenance, support, or subscription services, you may cancel future renewals according to the cancellation terms shown at checkout, in your invoice, or in your written agreement.
Partial refunds for an active billing period are not guaranteed unless required by law or agreed in writing.
Completed and delivered digital files, code, designs, templates, documents, or other downloadable materials are generally non-refundable after delivery or access has been provided, unless the deliverable is materially different from the agreed scope and we cannot reasonably correct it.
We may approve a refund when no work has started, when duplicate payment was made, when a billing error occurred, when we are unable to provide the purchased service, or when required by applicable consumer protection law.
To request a refund, contact us through the contact form on this website and include your name, email address, order or invoice reference, purchase date, and the reason for the request.
If your payment was processed by Paddle, Paddle may also provide buyer support and may process the refund once it is approved.
Approved refunds are returned to the original payment method where possible. Bank and card processing times vary by payment provider and financial institution.